Customer Service



Shipping & Delivery

We've done our best to make delivery as easy and cost effective for you as possible. Although there is a delivery charge involved in shopping with whatastore.com.au, you will certainly get to choose your preferred shipping cost, save time and energy by shopping online.
 
Delivery times and costs will differ depending on whether you choose to purchase Standard or Express delivery. Please note the delivery times are calculated on business days (Monday - Friday excluding public holidays).


When estimating the delivery time of your goods please consider the following;

  • Order processing will not commence until credit card authorisation and address verification has occurred.

  • Please allow at least 1-4 days handling time before your order is dispatched. Where possible we will try to process orders for shipment on the same day of purchase prior to 2pm, but this will vary depending on the quantity of orders at any given time.

  • Orders which are placed over the Weekend or on a Public Holiday will not be processed until the next business day, at the earliest. Business days are Monday to Friday, excluding Victorian Public Holidays 
  • Please note when completing your order form to include a valid Street Number, Suburb, Post Code and Phone Number. Orders cannot be processed without this information, and whatastore.com.au will not be held responsible for any delays incurred because of this missing data.
  • Please be sure to provide an address THAT will be attended when delivery occurs.
  • In the best interest and safety of your order - please consider sending your parcel to a location that is occupied between the working hours of 9am-5pm Monday to Friday.


If you have any questions about delivery please feel to contact us.

 

 

 


Privacy & Security


We respect your privacy. Any and all the information collected by whatastore.come.au will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to.

If you have any questions, please call us on 1300 or email customerservice@whatastore.com.au

 



Returns & Replacements


At whatastore.com.au we will happily exchange for unsuitable items where notice of the intention to return item has been emailed to customerservice@whatastore.com.au within 7 days after date of delivery. If we are contacted outside the 7 day limit, whatastore.com.au may refuse any requests for exchange.

Items exchanged will be exchanged at the retail prices/values that were effective on the date of the original transaction. Full refunds are only available on faulty items. Where a sale item has been purchased, customers are unable to exchange. It is our Company Policy that under no circumstances are customers allowed onto our warehouse premises. For any exchanges or returns, product must be posted back to whatastore.com.au at the customer’s expense & a return prepaid express post pack must be included for new items to be returned to you. In the event of a faulty item, once the product has been received back at whatastore.com.au and deemed a manufacturers fault, and not in its state due to wear and tear, we will refund the postage amount incurred if you include a receipt with the product.

Returns will only be accepted if the item is in new and unused condition, and sent along with original email invoice, and with all packaging, boxes and tags attached.


Return of goods via mail

Before returning goods please send us an email to customerservice@whatastore.com.au describing the problem or reason for return. We will then email you with the return address. When approved, the item/s must then be forwarded to whatastore.com.au. Upon whatastore.com.au receiving the item/s, allow 1-2 weeks from the day you return your goods to process the return, whether it be the exchanged goods delivered to you, a refund, or a credit note issued. You, the customer, will be responsible for shipping and handling charges associated with returns. Refunds will be made within two weeks of the return of the product.

 

 


Order Acceptance


We want you to be totally happy with any purchases from whatastore.com.au and we pride ourselves on working hard to ensure that you remain a satisfied customer of ours.

We ask that you review your order carefully prior to submission, as it cannot be modified once submitted. Please choose carefully, refunds are not provided for change of mind. We are happy to exchange or provide a credit note within two weeks of purchase on presentation of a receipt.

Once order placement has occurred, you are engaged in a contract that sees you accept the prices and descriptions of the items you have ordered. Once an order has been placed with whatastore.com.au, you will receive an email confirmation of payment. This email does not indicate acceptance of the order, it is simply a confirmation that we have received it.

Unless an order is cancelled by you - the buyer, the order acceptance does not occur until whatastore.com.au has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded.

If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply for the area of delivery, or if the item ordered is out or stock or withdrawn from sale for any particular reason.

 

 


Payment, Pricing & Promotions
 

Payment is made using eWay. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately.

All credit card transactions on whatastore.com.au online are processed using eWay, a secure online payment gateway that encrypts data obtained from customers using Ingrian Devices to provide the highest level of protection available. Ingrian devices provide tamper-resistant protection of cryptographic keys to ensure encrypted data is kept private and secure.

 


Viewing Orders
 

If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on 'My Account', signing in and viewing the 'Status' column of your order. If you shopped as a 'Guest', please contact us to check the status for your order by calling: 1300  from 9am - 5pm AEDST, or emailing us at customerservice@whatastore.com.au




Terms & Conditions


In these Terms and Conditions "we" and "us" means WHATASTORE.COM.AU , the Website Owner, and "you" means you the customer or site visitor.

Please read the Terms and Conditions carefully before placing any orders on www.WHATASTORE.COM.AU

These Terms and Conditions together with your order constitute the entire contract between us and you for the supply of products. No other Terms and Conditions will apply. The contract may not be altered unless agreed to by us in writing or via email.

From time to time we may change the Terms and Conditions on www. WHATASTORE.COM.AU please make sure you have read our Terms and Conditions at the time of purchase.

Please direct all enquires for Online Purchases to customerservice@ WHATASTORE.COM.AU  Please allow at least 1-2 days for us to respond to your enquiry.

 

 

 


Our Guarantee


WHATASTORE.COM.AU  aims to provide exceptional customer service to all its customers. We are determined to ensure you are very satisfied with your order. If you have any concerns or questions regarding your order please email customerservice@WHATASTORE.COM.AU  and we will endeavour to rectify the situation for you as soon as possible.

 

 


GST

On all Australian orders, WHATASTORE.COM.AU  prices are inclusive of the 10% GST charge on purchases. On International Orders, no Australian GST is charged for the product; however, it is law that GST is applied to freight.

 

 


Currency

All prices shown are in Australian Dollars.

 

 


Colours

Please note that colours of products will sometimes vary depending on the quality and make of the computer systems or monitors they are being viewed on.

 

 

Terms and Conditions of Website

Information on the website

WHATASTORE.COM.AU aims to keep content as up-to-date and accurate as possible. WHATASTORE.COM.AU makes no representation, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of the information contained in the website. WHATASTORE.COM.AU does not accept responsibility for any errors, or omissions in the site contents, although, WHATASTORE.COM.AU will be pleased to correct any errors displayed on our web pages if advised of them. WHATASTORE.COM.AU reserves the right to change or discontinue any aspect or feature of this website. WHATASTORE.COM.AU intends to use royalty-free material for the site and not to use any copyrighted material. If this occurs, we will remove it. WHATASTORE.COM.AU does not accept any liability for any loss or damage suffered (directly or indirectly) by making use of the site’s information. Nor can we guarantee that pages will display correctly in all web browsers or that the website will be online at all times. We cannot accept responsibility for events publicised on our site and we advise anyone planning to attend at an event listed to recheck details. WHATASTORE.COM.AU cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may happen when accessing this website. With any Links posted, the onus is on the visitor and WHATASTORE.COM.AU is not responsible in any way for any of their contents.

 

Legal capacity to transact

If you are under the age eighteen (18) years you CANNOT place orders with WHATASTORE.COM.AU. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should WHATASTORE.COM.AU suffer any damage or other losses as a result of a transaction entered into by a minor, WHATASTORE.COM.AU reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with WHATASTORE.COM.AU.

 

Our liability

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any products supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the products(s) in question.

 

Credit card fraud

Whilst WHATASTORE.COM.AU employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, WHATASTORE.COM.AU will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an un-authorised manner.

 

Force majeure

WHATASTORE.COM.AU shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of WHATASTORE.COM.AU, and WHATASTORE.COM.AU shall be entitled to a reasonable extension of time for the performance of such obligations.

 

Governing law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia and shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

 

Other terms

Our website is provided in the state of Victoria, Australia and conditions of use are subject to Australian law which governs this User Agreement. We do not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances beyond of our control.

For further information, about any of the information in this statement, please contact our management at the email address customerservice@whatastore.com.au

 

Privacy Policy.

This privacy policy sets out how whatastore.com.au uses and protects any information that you give whatastore.com.au when you use this website. whatastore.com.au is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. whatastore.com.au may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customersupport@whatastore.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to PO Box 178 Moorabbin, VIC 3189, Australia.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.